Whether you enrolled through your employer or signed up directly through our website, your Beyond Med membership gives you exclusive access to discounted elective and wellness care. To make the most of your benefits, you'll first need to complete our quick onboarding process.
Where do I start?
If you signed up through your employer, your membership becomes active on your effective date (usually the 1st of the month). On that day, you'll receive a welcome email from Beyond Med with your login link and a temporary password to activate your Member Portal.
If you signed up on our website, you will have created your login during sign-up and can access your portal immediately.
đ Tip: Save your login credentials somewhere safe. For privacy and security reasons, our support team cannot access your password - but we can always help you reset it if needed.
If you haven't received your welcome or activation email, take the following steps:
Check Your Email Inbox: Look for the welcome or activation email sent by Beyond Med. Make sure to also check your spam or junk email folders.
If you believe the email was deleted, request a resend by contacting our Concierge Service team. Include your full name and the email associated with your account.
Confirm Your Email Address: Verify that the email provided during sign-up matches the one you're checking. If incorrect, contact support to update it. By following these steps, you can easily resolve the issue of missing emails. For more details, you can also visit our help article.
After Logging In
Once youâre in your Member Portal, youâll be guided through the remaining steps:
Download Your Digital Member ID Card
Add Family Members: If youâre on a Family Plan, you can manage dependents right from your portal.
Explore Benefits: Access exclusive discounts on wellness services like fertility, holistic health, wellness devices, weight loss Rx, and more!
Search Provider and Book Appointment: you can search our network or ask our Concierge Service team for an assistance.
Access Concierge Service: Need help finding the right provider or service? Get in touch with our Concierge Service team anytime and we will help you find a provider or even facilitate your appointment!
Nominate Your Provider: If you already see a provider you'd like included in our network, you can submit a nomination directly through your dashboard. We'll take it from there.
Why is onboarding important?
Completing these steps ensures:
Youâre set up to use your benefits right away
Our team can support you with provider lookups and recommendations
You receive personalized updates and offers
Maximize the value of your membership
Need help or have questions?
Our Concierge Team is happy to help - contact us at concierge@beyondmedplans.com or call +1(844)267-6192 toll-free line.
Final Steps
Once youâre in the portal, explore your dashboard to get the most out of your plan. Weâre here to help you get the most out of your wellness journey.
Is Beyond Med insurance?
No. Beyond Med is a licensed discount plan organization (LDPO). Beyond Med membership provides discounts at certain health care providers for medical services.
Beyond Med does not make payments directly to the providers of medical services or provide any reimbursement. Members are obligated to pay for all health care services but will receive a discount from those health care providers who are in-network.
How do I know how much Iâll save and how the savings work with Beyond Med?
With a Beyond Med membership, you automatically get pre-negotiated discounted rates at all in-network providers - typically around 20% off the regular cost.
Here's how it works:
Use the Provider Search tab to find in-network providers by treatment, name, or location.
Contact the provider directly or check their website for service pricing.
Your discount is applied at the time of serviceâyou pay the discounted rate directly to the provider.
FAQs
How do I activate my account? I received an email to activate it.
How do I activate my account? I received an email to activate it.
If you received an email from us - whether it's a welcome email with login credentials or an account activation email - that means you have an active Beyond Med membership through your employer.
To activate and access your account:
Follow the instructions in the email.
Use the email address you enrolled with as your login.
If prompted, create or reset your password.
If you need help logging in or didnât receive the full instructions, feel free to reach out to our team at concierge@beyondmedplans.com.
Can I change the email address I use to sign in?
Can I change the email address I use to sign in?
Yes, your login email can be updated, but you'll need to contact our Concierge Service to make the change. Here's the process:
Reach Out to Support: Contact the Concierge Service with your full name, current email, and the new email address you'd like to use.
Receive Confirmation: Once updated, you will receive a confirmation email at your new email address.
Access Your Account: Follow the instructions in the email to ensure the account transition is complete.
Will I be able to switch to a Family Plan from an Individual Plan?
Will I be able to switch to a Family Plan from an Individual Plan?
Yes, you can upgrade from an Individual Plan to a Family Plan at any time.
If you joined Beyond Med through your employer: Please contact your HR or benefits administrator to request any plan changes.
If you signed up independently: Our concierge team is here to help! Simply reach out to us to request an upgrade or downgrade.
Why is my account showing as inactive?
Why is my account showing as inactive?
If your account is showing as inactive, it means your membership has been terminated.
If you believe this is a mistake and your membership should still be active, please reach out to our Concierge Service at concierge@beyondmedplans.com. We're here to help and will look into it right away.
Why do I need to reset my password when I log in for the first time?
Why do I need to reset my password when I log in for the first time?
If you enrolled through your employer, you'll receive a welcome email on your membership's effective date. This email contains your temporary password and access instructions. If you didn't receive the email, check your inbox, including spam and junk folders. If it's been deleted or missing, take these steps:
Request a resend from the Concierge Service team, including your full name and the email associated with enrollment.
Ensure email settings allow messages from Beyond Med. Remember to reset your temporary password for secure access.
Do I need to create my own password?
Do I need to create my own password?
Yes, youâll need to create your own password after signing in to your account for the first time.
To set your personal password:
Log in using the temporary password from your welcome email.
Navigate to the "Security" tab in your Member Portal.
Follow the prompts to create your new password for future logins.
If you didnât receive your welcome email or canât find your temporary password, you can reset it from the login page.
Why havenât I received my member information after signing up with my employer?
Why havenât I received my member information after signing up with my employer?
Why havenât I received my member information after signing up with my employer? If you haven't received your member details, theyâll be typically sent to your email on the effective date of your benefits. Hereâs how to resolve the issue:
Confirm your enrollment and effective date with your HR team.
Double-check your email inbox and spam/junk folders for the welcome email.
If still missing, request it be resent by contacting support. Provide your full name, enrollment email, and employer name for expedited assistance. Proactively ensure your email can receive Beyond Med messages to avoid delays. For further queries, contact concierge@beyondmedplans.com.
How can I sign up for the discounted rate program mentioned by my employer?
How can I sign up for the discounted rate program mentioned by my employer?
If your employer informed you that you have access to a Beyond Med membership at a discounted rate, youâll need to sign up through your employer - typically during open enrollment, along with your other benefits like health, dental, and vision insurance.
đ Important: Employer-discounted rates are only available through your employerâs payroll or benefits enrollment system.
If Beyond Med is not offered through your employerâs benefits package, you can still join independently by signing up at the full membership rate here:
âhttps://www.beyondmedplans.com/auth/register
How do I manually enroll in the employer-sponsored discounted rate through your website?
How do I manually enroll in the employer-sponsored discounted rate through your website?
You cannot enroll in an employer-sponsored discounted rate directly through our website.
To receive the discounted rate, you must enroll through your employerâs benefits enrollment system during open enrollment or onboarding.
In rare cases, your HR or benefits team may provide a special link to our website for discounted sign-up - but this link must come directly from them.
If you havenât been guided on how to enroll through your employerâs system, please:
Contact your HR or benefits administrator, or
Email us at concierge@beyondmedplans.com with your full name, employer name, and your question, including as much detail as possible so we can assist you.
If I'm insured through my employer and they offer Beyond Med as a voluntary benefit, do I still need to pay a monthly subscription?
If I'm insured through my employer and they offer Beyond Med as a voluntary benefit, do I still need to pay a monthly subscription?
Beyond Med is typically offered as a voluntary benefit through your employer â similar to how you sign up for health, dental, or vision insurance.
đ In some cases, your employer may choose to fully sponsor your Beyond Med membership. If thatâs the case, you wonât have to pay anything.
But most often, Beyond Med is offered as an optional add-on, and if you choose to enroll, the cost will be deducted from your paycheck along with your other monthly benefits.
If you're unsure how your employer handles it, we recommend checking with your HR or benefits team for the exact details.
Note: You are fully responsible for paying provider visits and services. Neither Beyond Med nor your employer covers those costs.