Whether you enrolled through your employer or signed up directly through our website, your Beyond Med membership gives you exclusive access to discounted elective and wellness care. To make the most of your benefits, you'll first need to complete our quick onboarding process.
Where do I start?
If you signed up through your employer, your membership becomes active on your effective date (usually the 1st of the month). On that day, you'll receive a welcome email from Beyond Med with your login link and a temporary password to activate your Member Portal.
If you signed up on our website, you will have created your login during sign-up and can access your portal immediately.
🔐 Tip: Save your login credentials somewhere safe. For privacy and security reasons, our support team cannot access your password - but we can always help you reset it if needed.
Did not receive a welcome email? Check out this article on how to access your account.
After Logging In
Once you’re in your Member Portal, you’ll be guided through the remaining steps:
Download Your Digital Member ID Card
Add Family Members: If you’re on a Family Plan, you can manage dependents right from your portal.
Explore Benefits: Access exclusive discounts on wellness services like fertility, holistic health, wellness devices, weight loss Rx, and more!
Search Provider and Book Appointment: you can search our network or ask our Concierge Service team for an assistance.
Access Concierge Service: Need help finding the right provider or service? Get in touch with our Concierge Service team anytime and we will help you find a provider or even facilitate your appointment!
Nominate Your Provider: If you already see a provider you'd like included in our network, you can submit a nomination directly through your dashboard. We'll take it from there.
Why is onboarding important?
Completing these steps ensures:
You’re set up to use your benefits right away
Our team can support you with provider lookups and recommendations
You receive personalized updates and offers
Maximize the value of your membership
Need help or have questions?
Our Concierge Team is happy to help - contact us at concierge@beyondmedplans.com or call +1(844)267-6192 toll-free line.
Final Steps
Once you’re in the portal, explore your dashboard to get the most out of your plan. We’re here to help you get the most out of your wellness journey.
FAQs
Can I change the email address I use to sign in?
Can I change the email address I use to sign in?
Your login email is your primary account ID and can’t be changed manually. To update the email on file, please contact our Concierge Service for assistance.
Will I be able to switch to a Family Plan from an Individual Plan?
Will I be able to switch to a Family Plan from an Individual Plan?
Yes, you can upgrade from an Individual Plan to a Family Plan at any time.
If you joined Beyond Med through your employer: Please contact your HR or benefits administrator to request any plan changes.
If you signed up independently: Our concierge team is here to help! Simply reach out to us to request an upgrade or downgrade.
Why is my account showing as inactive?
Why is my account showing as inactive?
If your account is showing as inactive, it means your membership has been terminated.
If you believe this is a mistake and your membership should still be active, please reach out to our Concierge Service at concierge@beyondmedplans.com. We're here to help and will look into it right away.
Why do I need to reset my password when I log in for the first time?
Why do I need to reset my password when I log in for the first time?
If you enrolled in Beyond Med through your employer - whether it's a voluntary or employer-sponsored membership - you'll receive a welcome email on your membership's effective date (your first day of coverage). This email includes your temporary password and instructions to access your member portal.
Sometimes, the welcome email may land in your spam folder or be automatically deleted after 30 days. If you didn’t receive or can no longer find that email, you’ll need to reset your password before logging in for the first time.
Do I need to create my own password? How do I do it?
Do I need to create my own password? How do I do it?
Yes, you’ll need to create your own password after signing in to your account for the first time.
To set your personal password:
Log in using the temporary password from your welcome email.
Navigate to the "Security" tab in your Member Portal.
Follow the prompts to create your new password for future logins.
If you didn’t receive your welcome email or can’t find your temporary password, you can reset it from the login page.